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Get it in an instant!

Posted by Eric on September 10, 2010  |   No Comments »

Maybe you’ve heard some of the buzz lately… Google has introduced a new feature – GOOGLE INSTANT.  In case you haven’t seen it already, here’s the deal…

Here’s a normal Google search page:

fort wayne web deisgn   Screen shot 2010 09 10 at 9.02.37 AM Get it in an instant!

Nothing special here, right?  Well, that is until I start to type – then something really interesting happens.  As soon as I type ONE LETTER, the page changes and I start to get search results.  Google guesses what I am about to type in, and returns an ever changing search result with each and every letter typed.

For example, for me, I type in the word “fort”.  Here’s what happened automatically:

fort wayne web deisgn   Screen shot 2010 09 10 at 9.02.51 AM Get it in an instant!

Based upon my four keystrokes, Google guessed that I wanted information about Fort Wayne.  I didn’t hit enter or return.  The search results just appeared instantly (hence the clever name, huh?).

So, besides being cool and fun, what does this mean for you and I?

  1. Search continues to get personal – increasingly more and more often there is no single Google result for a particular search.  If I lived in Fort Worth, Texas, do you think Google would still suggest Fort Wayne, IN when I type the word Fort?  Do you think it would show results for Fort Wayne?  Of course not.  It would show results for Fort Worth, Texas.  Search results increasingly vary.  They change based on your location, your history, your likes, your dislikes – all of which Google often knows about you.
  2. Search Engine Optimization is changing –  Typically Search Engine Optimization (SEO) is all about getting a particular site to appear high on Google for a particular search term.  But, if everybody gets a different result on Google how can I possibly optimize?  Increasingly this is the problem presented in SEO.  While there are still many terms that don’t aren’t very dynamic (meaning they return the same results regardless), I believe that this will continue to change.  Simply put there is no longer a Google first page result.  When asked – “Does your site appear on page 1 of Google for term X”, the answer will be – “It depends” – it depends on where you live, what your history is, what you like and don’t like…
  3. The Number of Search Terms will Decrease – While I’m not totally sure about this, I think that Google Instant will help push us all to the middle.  When Google gives us results, I think we’ll start to suffice – thinking that the results we see are “GOOD ENOUGH”.  We’ll click on something that comes up and hope for the best.  Rather than crafting a very specific search term, we’ll start typing, see some general results and click – hoping for the best.  Again, while I’m not sure about the result here, this could very easily mean that niche companies get pushed more and more to the sidelines while the bigger players simply grow bigger.

    For example, if I type in the letters “ORG” I instantly get the results for organic gardening.  But perhaps I was hoping to find “ORGANIC TOMATO FERTILIZER” – but, when Organic Gardening comes up, I think that  it is close enough and I click.  While I might find something of use, the problem is that the niche players can easily get squeezed out.

One last thing.  Looking for some keyboard shortcuts for using Google Instant – Gina Tripani at Fast Company has a great Google Instant guide – http://www.fastcompany.com/1687662/google-instant-how-to-use

What do you think?  Is Google Instant a big deal or just a shiny trinket?  Leave a comment and let me know.

How We Work – managing leads

Posted by Eric on June 10, 2010  |   No Comments »

fort wayne web deisgn   highrise logo for fluid1 How We Work   managing leads

For any business, one of key challenges is to learn to manage new leads and client prospects.  This may be especially true for a small business – one that can’t afford to have a dedicated sales staff to follow up on leads.  In business parlance, this is called “Customer Relationship Management” or CRM.  And, there’s a whole field of software dedicated to just this task.

At EH Design & Consulting, we’ve recently started using Highrise from 37Signals to help us respond to customer inquiries, stay on top of leads, follow-up,  etc.

After using the service for just two months, I’ve found it to be a critical component to what we do.

At EH Design & Consulting we’ve found that some of the “simple” tasks regularly set us apart from many other companies.  This includes simple tasks such as responding to all e-mails within 24 hours, returning phone calls and all voicemails, doing what we promised we would do, etc.  It seems like these are the simplest of tasks.  But, these simple tasks have set us apart from other companies – often companies much larger than us.

Highrise, has helped to make these seemingly simple (but often overlooked) tasks much easier to accomplish.  Here’s just four of our highrise secrets:

1.  BCC every e-mail to a client to Highrise

Every time we send out a follow up e-mail, a question, a thought…whatever… we BCC that e-mail to our Highrise Drop Box account.  I’ve put the Highrise Drop Box e-mail in my address book.  So, I just type in the word HIGHRISE in the BCC field.

Now, whenever I go to my HIGHRISE screen (which is every day – many times) – I can instantly see all the e-mails sent to a client.  What we’ve said, when we said it, etc.

2.  Make A New Task When You Create a New Contact

Every time we make a new contact in Highrise, we Immediately make a task that is 1-2 weeks out (depending on the nature of the contact) for following up.  We NEVER, NEVER, NEVER make or import a contact without at the same time immediately making a new task for this contact to follow up.  This helps to guarantee that the follow up happens.

Highrise then e-mails us when this task is due.  We log into Highrise see the task (For Example: follow up on Jason Fried), Click on the e-mail for Jason and send out the follow up.

Since we started the new e-mail by clicking on the e-mail link, There is automatcially a BCC entered to copy the e-mail to Highrise.

3.  Make A New Task When You Accomplish a Task

Every time we accomplish a task (such as: follow up on Jason Fried), we immediately make a new task for the same person.  Typically this task is just to follow up again in two more weeks or something similar.  But, we make it a policy to NEVER cross off a task without at the same time making a new task.

Typically the less contact we’ve had with a client, the new tasks get farther and farther in the future.  We might go from a new task being a couple days in the future to a new task being a week in the future.  Then from a week to two weeks, and then off to a month or two, etc.  We generally don’t stop until we feel like we have closure.

Never mark a task off without making a new taks

4.  Use TAGS to help create a Sales Funnel

We have 9 tags (each one starting with a number 1-9 – so they line up nice) that represent our sales funnel.  The tags are items like “1 – contact” for first contact and “2 – contact” for second contact.  Later we move on to “5 – Quote Sent” and “6 – Quote Accepted Waiting…”, etc.

We have also added a few non-numeric tags.  One in particular is COLD.  We use this when we feel like it is time to stop the Complete a task / make a new task chain (item 3 above).  When we feel like it is time to stop this, we tag a person as COLD.  Once a contact is COLD, we don’t force ourselves to make new tasks.  We complete the task and then leave it at that.

On a loosely regular basis, we look through our COLD list and ask if we need to warm any one up, if we’ve ran into any of these, etc.

There’s really a lot we have learned and a lot we are still learning.  We have other “secrets” we use to leverage Highrise and we’re always learning more – for example, right now we are looking at MailChimp integration.  Simply put, there is no way we could do what we do, without the help of Highrise.  Give it a try and let us know what you think.

An SEO Case Study – Family Care Center

Posted by Eric on April 22, 2010  |   2 Comments »

fort wayne web deisgn   seo blocks 300x231 An SEO Case Study   Family Care Center

The topic of Search Engine Optimization (SEO for short) is one of huge interest.  In short, it is the process of getting a web site to rank higher in search engine results.  Particularly, it is focused on getting a particular site to appear high in google.

Here at EH Design & Consulting, we’ve been working with many companies on the process of SEO.  And, I thought it would be interesting to give a case study of sorts – AN IN PROGRESS story.

Just recently, we started working with the Family Care Center.  The Family Care Center is a Christian Counseling organization located on the North East side of Fort Wayne.  The Executive Director of the center, Denny Howard, contacted us at EH Design & Consulting, hoping to get his web site to appear higher in google search results.

So, we began the process of working with him.  Here are some of the steps we followed and some of the preliminary results:

STEP 1: Identify Keywords

Often times, this can be the most difficult part of the journey – deciding on exactly what you expect and want people to type in to find you.

For Family Care Center, we came up with the following terms:

  • Christian Counseling Fort Wayne
  • Marriage Counseling Fort Wayne
  • Christian Counselor Fort Wayne
  • Marriage Counselor Fort Wayne

Originally, the client had include the word “OF’ and “IN” – i.e Christian Counseling IN fort Wayne / Christian Counseling OF Fort Wayne.

But, we realized the these words are commonly called STOP WORDS – meaning that Google almost always ignores these words (there are a few exceptions).

After deciding on these terms, we did a little more research and learned the the terms “Christian Counseling Fort Wayne” and “Marriage Counseling Fort Wayne” we much more commonly used terms on Google.  Together, there are over 300 searches a month for these two terms.  While not a huge audience on a national scale, to be able to capture even a majority of these searches would be a huge win for Family Care Center.

STEP 2: Benchmark Current Rankings

After having identified some of the critical keywords for Family Care Center, our next step was to evaluate their current search engine rankings.  Typically, we try to create benchmarks on three major search engines:

  • Google – with approximately 85% of the search engine market
  • Bing – with approximately 4% of the search engine market
  • Yahoo – with approximately 7% of the search engine market

We created some benchmarks for Family Care Center.  In this particular it wasn’t difficult.  Family Care Center did not appear in the top 10 pages on any of the three search engines.

So, our benchmarks were that Family Care Center’s site was non-existant on the search engines.  Nowhere to go but up, right?

STEP 3: On Page Changes

Now that e have keywords addressed and have benchmarked our current standings, it is time to make some changes.   The first step in this case was to begin with “on page” changes.

This involves updating things such at the TITLE tag (what appears in the blue bar for Internet Explorer), META tags, H1 tags, etc.

These are changes you can see.  Changes to content.

So, for Family Care Center – we updated all the title to be keyword rich titles – unique titles that included all their keywords.

In addition, we went through each page and added keyword rich H1 tags, Meta tags (stuff you don’t see and not terribly important – but still worth the time).

Also, we went through images and checked things such as ALT tags and TITLE tags to make sure they were keyword rich as well.

STEP 4: Create Links

After making updates to on page items, the next phase of Search Engine Optimization involves creating links to the Family Care’s web site.  Google sees every incoming link as a “vote” from that website that Family Care’s site is “important”.  The important you are, the higher you appear.

For Family Care Center, we submitted them to numerous directories, created links on our own site, added links on facebook, google local, and other places.  This phase is often (and in this case is) an ongoing phase.  New links are created on a regular basis.

STEP 5: Wait 20-30 Days and Evaluate

Once on page factors are updated and links have been created, it’s now time to wait for Google (and others) to re-index and then evaluate.

In Family Care’s case, we waited about 20 days and then did a new evaluation (just a week ago).

The new results were MUCH more impressive:

  • Google – bottom of page 1 (Number 10)
  • Bing – top of page 1 (Number 3)
  • Yahoo – top of page 1 (Number 1)

Not a bad result

STEP 6: Repeat

The sixth and final step is to repeat.  We do further on page updates (tweak our titles, update images, rename directories to be more SEO friendly), create more incoming links, etc.

After all this SEO, the real question becomes – can we measure the payoff?  DO we have new leads, new contacts, new appointments, etc.?

Interested, want to know more?  CONTACT US at EH Design & Consulting to learn more.